Dasuni provides IT services including network support, database development and web design to a range of companies in West London differing in size from 1 to 100 staff members.

Currently a small but ambitious and growing business we are seeking an IT support engineer to provide IT support to our clients. This will include installing and supporting clients existing IT networks (typically SME's with 1 - 100 computers),  with typical support and maintenance duties as well as tasks such as researching / testing new technologies that could have benefits to clients.

The right person will be competent with the technical requirements, have a general interest in computers and technology and be flexible enough work in a smaller company environment where the requirements and responsibilities vary greatly. The successful applicant will have the opportunity to manage and gain responsibility over particular client accounts.

Anyone passionate about IT as well as being flexible, positive and enthusiastic is encouraged to apply. Good communication skills both written and verbal are essential as much of the role will include speaking directly with clients both onsite and remotely regarding their IT needs.

At Dasuni we promote the notion of excellence in anything we do and we always go the extra mile for our clients.

Desirable Technical Skills

• Maintaining, configuring Windows 2003 servers (e.g. Active directly, domains, DNS, DHCP etc.). Certification would be a big advantage.

• Ability to troubleshoot network / PC / laptops issues.

• Knowledge and good understanding of remote connectivity solutions such as VPN, RDP, VNC and other remote technologies.

• Hands on approach - ability to be left to resolve client computer issues and be able to persevere until problem is resolved and keep clients networks running well.

• Good knowledge of what small to medium size business use in IT and be able to install, setup and maintain these networks.

• Knowledge of Exchange 2003 and other Microsoft technologies very advantageous (OWA, Mobile).

• Maintaining web space hosting accounts, hosted exchange accounts etc. for clients and up to date on newer useful technologies.

• Someone who keeps at least reasonably up to date with what is happening in the IT world.

• The ability to independently research and understand new technical subjects and present summaries of these to peers.

Interpersonal requirements

• Good, clear communications to both peers and clients when necessary.

• Positive and flexible towards their work and duties.

• Takes pride in their work and has an attention to detail no matter the role they are assigned.

• The ability to document their work.

• A technical aptitude towards problem solving.

• Someone self motivated who has the initiative to solve problems with the minimum of input from peers although not scared to seek assistance when necessary.

• Someone who is enthusiastic about working with technology and finds it enjoyable environment to work with.

Role Duties include

• To provide technical support to clients both onsite and remotely.
• To research and look up reasons for problems and document findings.
• To represent Dasuni in a professional manner at all times.
• To assist in all office duties that contribute to the running of Dasuni even when these duties are not directly related to IT services (E.g. administrative tasks).
• To take incoming calls when necessary.
• To provide duties as requested that contribute to the running and growth of the company.
• Prepared to travel around London as necessary visiting clients.
• To assist in purchasing of software and hardware on behalf of Dasuni clients and for Dasuni.
• Make purchases from supplies and manage partner accounts.  To research the best prices from suppliers.
• To provide research reports related to new and existing technologies.
• To document processes and actions as necessary and keep updated time sheet reports of work completed.

Application process

To apply for this you must use the downloadable application form accompanied by your latest CV to:

recruitment@dasuni.com

Download the application form here: Download application form.